Client Services
What We Do
Exceed client expectations so that every client is a Raving Fan.
Meeting with Clients
Client Services meets with the client at some point during the sales cycle, preferably before the contract is signed. Client Services continues this individual, occasional correspondence throughout the project until the project is successfully completed.
Liaison and Mediator
Client Services acts as a liaison, mediator, and a neutral party who resolves issues for the client by working closely with 3SG personnel.
Satisfaction Survey
Upon completion of the project, the Client Services Director distributes a survey and feedback is requested from the client.
Always Improving
Results of the surveys are shared with department managers with the goal of constantly improving internal processes.
What are Raving Fans®?
The Raving Fans customer service philosophy is that a “satisfied” client is simply not enough. All clients should be Raving Fans. So we must:
- Create a vision of perfect service focused on the client.
- Determine exactly what the client wants and expects, then deliver more.
- Deliver consistently on promises through systems, training, with ongoing improvement.
3SG Client Services Manager
We look forward to your proposal or request for information through our convenient contact form.